The purpose of this guidance is to assist municipal authorities in responding appropriately to the presence in their locality of migrants with irregular status, including through facilitating their access to some local services.

It provides information on municipal policies and practices as an evidence base upon which cities and towns can develop their own approaches. This second edition of the guidance also draws on lessons learned from cities' responses during the COVID-19 pandemic.

The guidance is primarily intended for municipal authorities but is also aimed at public bodies which work with them. Working arrangements between public bodies and non-governmental service providers is one of the topics covered.

Read the Executive Summary.